Forgot Password :
The email address was not found in our records, please use the one you registered.Please enter your registered email and click the submit button. We will send you an email containing your new password.
If you do not receive the email in a few minutes, please check your spam folder.
This problem may be caused by one of two possibilities:
• Because of a network communication delay or temporary failure, the payment website has not sent your payment confirmation information to our website.
• After the payment is completed, if you directly close the browser while the page is still on the payment website, the information cannot be sent back to us.
But don't worry! Our contact staff continuously processes orders 24 hours a day. Once such an error is detected, it will be recovered within 15 minutes, and a staff member will manually generate an order for you from the website records.
Pending: If your order status is pending, it usually because we are still waiting for your payment. Or your order may have some problems that are preventing delivery. For example: your character name does not exist, or we may need you to confirm your order. Please remember check the emails we send to you and log in to the website to check your order details.
Processing: If your order status is processing, that means we are still arranging delivery for your order or the delivery is in progress. Please remain online in order to receive your order.
Partial Delivery: In some cases, we may deliver an order in several stages. You do not have to worry about it. There is no need to worry. We will finalize the delivery as soon as possible.
Delivered: This means your order is delivered or your power leveling is finished.
Refund: We have refunded your order.
