Why is my order history record on your website still blank?
This problem may be caused by one of two possibilities: • Because of a network communication delay or temporary failure, the payment website has not sent your payment confirmation information to our website. • After the payment is completed, if you directly close the browser while the page is still on the payment website, the information cannot be sent back to us.
But don't worry! Our contact staff continuously processes orders 24 hours a day. Once such an error is detected, it will be recovered within 15 minutes, and a staff member will manually generate an order for you from the website records.
Why is my shopping cart still empty after I add products?
How do I know whether my order went through or not?
We value your privacy